Frequently asked questions
Coffee and roasting
What is specialty coffee?
Specialty coffee is selected for its high quality, traceable origin and distinctive flavour. We roast it carefully to bring out what is unique about each origin and lot.
Where is your coffee roasted?
We roast all our coffee in-house. This gives us control over every batch and allows us to send coffee that is genuinely fresh.
How do you roast your coffee?
We use a modern specialty coffee approach. Each coffee is roasted to suit its character and intended brewing method rather than forcing every lot into the same profile.
How fresh is the coffee?
We dispatch freshly roasted coffee. Fresh does not always mean ready to brew immediately, though—specialty coffee usually tastes better after a short rest.
Does coffee need to rest?
Yes. As with most specialty coffee, we recommend giving it around 7–14 days after roasting. Espresso often benefits from the longer end of that range.
When does coffee taste best?
For the fullest aroma, we recommend using it within around 6–8 weeks after roasting. Always keep the bag properly closed and follow the best-before date on the packaging.
How should I store coffee?
Keep it sealed, dry and away from heat and direct sunlight. The original bag works well, and an airtight container is also a good option. Avoid storing coffee in the refrigerator.
Espresso or filter roast?
Our Espresso roast is darker and designed for espresso machines, automatic coffee machines and moka pots. Our Filter roast is lighter and designed for V60, AeroPress, Moccamaster and other filter methods.
Are tasting notes added flavours?
No. Notes such as chocolate, berries or caramel describe flavours naturally present in the coffee and shaped by its origin, variety, processing and roast.
Choosing and brewing
How do I choose a coffee?
Start with your brewing method: Espresso or Filter. Then choose the flavour profile that sounds closest to what you normally enjoy.
What works in an automatic machine or with milk?
Choose a coffee marked Espresso. Balanced profiles with chocolate, caramel or nut notes are an easy place to start and usually work especially well with milk.
Can I use a roast another way?
Of course. The Espresso and Filter labels are our recommendations, not strict rules. Coffee is made for experimenting.
What bag sizes are available?
Most coffees are available in 250 g, 500 g and 1 kg bags. The current sizes are shown on each product page.
Do you sell brewing accessories?
Yes. We offer a selected range of brewers and paper filters, and the assortment may change over time. Filter compatibility is stated in the product name and description.
Orders and delivery
Where do you deliver?
We deliver within Poland and to supported countries in the European Union. Enter your complete address at checkout to see whether delivery is currently available.
Which delivery methods are available?
In Poland, available options may include parcel lockers and courier delivery. For other EU destinations, the available courier or parcel services are shown at checkout.
Which courier do you use?
It depends on the destination, parcel and current carrier availability. The selected service will be shown at checkout or in your tracking information.
How much does delivery cost?
The final delivery cost is calculated at checkout based on the destination and selected delivery method.
When will my order be dispatched?
We normally prepare paid orders within 1–3 business days. In exceptional cases, preparation may take up to 7 business days.
How long does delivery take?
Transit time depends on the destination and carrier. Where available, an estimate is shown at checkout or in the tracking link. Delivery time begins after the order has been dispatched.
Can I track my order?
Yes, whenever tracking is available. We will email you a tracking link after the parcel has been handed to the carrier.
If tracking has not changed for an unusually long time, contact us with your order number and we will look into it.
Can I change or cancel my order?
Email us as soon as possible. We will help where we can, but changes may no longer be possible once the order is being prepared or has been dispatched.
What if my parcel is damaged or incorrect?
Take photos of the parcel, shipping label and affected products, then contact us with your order number. We will arrange a replacement, refund or another appropriate solution.
Pickup in Warsaw
Can I collect my order in Warsaw?
Yes, when pickup is available for the products in your basket. Select the pickup option and location during checkout.
Where can I collect my order?
Available pickup locations may include:
Whisper Coffee
ul. Targowa 67/LU1
03-729 Warsaw
Po Drodze
ul. Bagatela 11
00-585 Warsaw
The locations currently available for your order are shown at checkout.
When is my pickup order ready?
Wait for a separate message confirming that your order is ready. The initial order confirmation does not mean that the package is already waiting at the café.
Once confirmed, you can collect it during the current opening hours of the selected location.
Can I pay at pickup?
No. All online orders, including pickup orders, must be paid in advance during checkout.
Payments and invoices
Which payment methods do you accept?
Depending on your location and device, checkout may offer payment cards, BLIK, Przelewy24, Apple Pay, Google Pay and Shop Pay. The exact options available for your order are always shown at checkout.
Is online payment required?
Yes. All orders must be paid in advance, and we begin processing an order after its payment has been confirmed.
Can I get a VAT invoice?
Yes. Enter your company name and NIP or EU VAT number during checkout, before completing the order.
We issue the invoice manually and send it to the email address provided with the order, using the company details entered during checkout.
Do prices include VAT?
Yes. Prices shown in the store include applicable VAT unless clearly stated otherwise.
Returns and order issues
Can I return coffee?
An unopened and sealed package of coffee can generally be returned within 14 days of delivery.
Once the coffee package has been opened, it cannot be returned simply because you changed your mind, for food-safety and hygiene reasons. This does not affect your right to make a complaint if there is a problem with the product.
Can I return accessories?
Eligible accessories can generally be returned within 14 days. You may inspect the product, but it should not be used beyond what is necessary to check its nature and condition.
How do I start a return?
Email us at kontakt@whispercoffee.pl with your order number and the products you wish to return. We will send you the current return instructions.
Who pays return shipping?
For a change-of-mind return, the customer covers the return shipping cost.
If the product is damaged, incorrect, defective or otherwise not in conformity with the order, we cover justified return costs.
What if there is a product problem?
Contact us with your order number, a description of the issue and photos where they may help us assess it.
You can also make a complaint about coffee after opening the package. Opening it does not remove your rights if the coffee is defective, contaminated, damaged, incorrect or otherwise not in conformity with the order.
When will I receive my refund?
We process refunds without undue delay and within the applicable legal deadline. We may wait until the returned product arrives or you provide proof of sending it back.
After the refund has been issued, your bank or payment provider may need additional time to display the funds.
Wholesale and contact
Do you offer wholesale?
Yes. We prepare wholesale and B2B offers tailored to the needs of each customer.
Who is wholesale for?
We work with cafés, offices, shops, hospitality businesses and event organisers. Both regular supply and larger one-off orders can be discussed.
How do I request an offer?
Complete the form on our Wholesale page and tell us about your expected volume, brewing setup and needs. We will get back to you with suitable options.
Where can I find your store policies?
Our Shipping Policy, Refund Policy, Terms of Service, Privacy Policy and legal details are linked in the website footer.
I still have a question.
Email us at kontakt@whispercoffee.pl or use the contact form. We can help with coffee, accessories, orders, delivery, pickup or wholesale.